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| Terms and Conditions for usage of e-Tendering/ e-Auction/ e-Procurement system |
| For the purposes of this content, the following expressions shall have the meanings hereby assigned to them |
| The "Service Provider" is a private limited with partner SUBUDHI TECHNOENGINEERS PVT. LTD. , which is the organization responsible for maintaining and operating the e-Procurement System under an agreement for services executed with the DEPT. |
| "Terms and Conditions" refers to the Terms and Conditions set forth herein, which apply to the eTendering/eProcurement System (also known as e-Proc), and which may be amended by the service provider from time to time. |
| The "Certification Authority" shall have the same meaning as in the Information Technology Act, 2000 and any amendments thereto. |
| Digital Signature is defined in the Information Technology Act, 2000 and any amendments thereof. |
| The www.tendermart.in electronic system, operated on behalf of the DEPT, provides e-Tender / e-Auction services known as PORTAL. |
| The DEPT is the registered government department user who is hosting the tenders and auctions through the Portal. |
| A vendor is a registered user/supplier/bidder who applies for tenders/auctions invited by a department and participates electronically in the portal. |
| A registered user is either a department or vendor who has obtained access to use the portal. |
You must read and accept the Terms & Conditions to create a user account and use the e-Procurement portal. |
| We provide this e-Procurement portal and related services subject to your compliance with the user’s terms and conditions set forth below. By registering for a user name and password, you agree to abide by all of the user’s terms and conditions set forth below. |
| The service provider agrees to grant the vendor the right to access and use the e-procurement system on terms set out herein and other terms as may be specified by the department from time to time. The vendor also recognizes and acknowledges that the e-procurement system is customized for its requirements by the department under an agreement for services executed between the department and service provider. The vendor hereby agrees and acknowledges that service provider shall not be held responsible for any damage or loss resulting from its use of the e-procurement system |
| The services offered by Service Provider shall be non-transferable and the Registered User shall not assign, resell or commercially exploit the facility for others. The Vendor agrees and acknowledges that he will adhere to client system requirements mentioned on the home page link, and will not hold Service Provider responsible or liable for any damage or loss resulting from the use of the e-Procurement System by not adhering to System Requirements recommended. (refer the link 'System Requirements' in the Home Page) |
| The DSC (Detailed Seller's Code) is a set of rules that includes certain criteria for the vendor to follow in order to sell his products on e-commerce websites. The DSC has been developed by the government and is published online. Vendors are required to obtain the DSC well in advance before using the eProcurement system. |
| The PORTAL provides online payment facilities for a number of payment modes. This is a third party service, and the SERVICE PROVIDER will ensure that the payments are processed with utmost accuracy and transparency. However, the SERVICE PROVIDER will not accept any responsibility for payment failures, transaction failures, broken transactions, etc., |
| If the Vendor fails to submit the Transaction Fee along with applicable charges, he/she/they is/are liable for disqualification to participate in the Tender. The Applicable charges would not be refunded/ reversed to Vendor under any circumstances. In case of any refund/ reversal/ chargeback due to duplicate payment/ less payment/ late payment , Vendor confirms that only the Transaction Fee will be reversed without the Applicable charges. |
| The Vendor will be responsible for any charges back claims on behalf of the Department. The Vendor agrees that he/she/they will not approach his/her/their bank for any charge back claims. The e-Procurement Portal provides additional information to registered users (e.g., updates related to the tender process). However, these services are provided solely as promotional material and do not enforce service providers to provide these services in any way. Any updates related to the tender process shall be sent to an email address registered in your registration form. |
| Service Provider will send e-mail and SMS alerts to the recipient email address/ mobile number as provided by the USER during Vendor Registration. For reasons beyond our control, these may not be delivered to the recipient if there are any issues with ISP (Data Centre or the recipients end) like SPAM mail, incorrect recipient email address, Recipient Mailbox quota exceeded, Recipient domain service unavailable, Host or domain name not found, Mass email is rejected due to security policies at recipient email server |
| Service Provider makes no warranty about the availability or continuity of PORTAL, or that it will be error free; nor does Service Provider assume any responsibility for any delayed transmission or deletion. SERVICE PROVIDER shall not be liable for any direct or indirect damages resulting from use of THE PORTAL. SERVICE PROVIDER may place advertisements and other materials on THE PORTAL as Service Provider may in its discretion consider appropriate including for the purpose of earning revenue. |
| Service Provider, under the terms and conditions outlined below, will provide the highest security and confidentiality of user data in e-procurement portal. However, Vendor acknowledges that in case of any breaches of security beyond Service Provider's scope, the Vendor will not hold Service Provider responsible and shall not make him liable for any damage or loss resulting from use of e-Procurement System. |
| The registered user confirms that he has carefully read the terms and conditions, understands them and unconditionally accepts them when applying for signing up. |
| Any claims, grievances, complaints about the usage of the e-Procurement site may be addressed to etendermart@gmail.com |